Post COVID-19:What’s Next For Digital Transformation?
The recent Covid-19 pandemic has without a doubt changed the world as we know it. Of course, it has impacted the health of millions of individuals, but it has also had a major impact on the business world.
One of the biggest changes is that it has forced many companies to digitally transform quicker than initially planned. With nearly everything being done online over the last year-plus, companies have had to adapt very quickly or fall behind their competition.
But what does the future hold in terms of digital transformation trends in a post-Covid-19 world? What’s next for the industry and where does it go from here? Well, that is exactly what this article is going to look at. Read on to learn more about what could be next for digital transformation.
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A Continued Focus on Remote Work
One of the most noticeable changes that the pandemic brought about was the increased amount of people working remotely. Because it wasn’t safe to gather in person, many companies had their employees work from home.
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This has led to major growth when it comes to how many people are working remotely.
Even before the pandemic, remote work was growing, but the pandemic certainly took it to new heights.
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While some companies will go back to in-person work, plenty of others will continue to offer remote work. People working from home provide many benefits to both the employee and employer.
It is more environmentally-friendly, reduces the need for a commute, allows companies to downsize their office and many remote workers actually are more productive than if they were in the office. Even once things are back to normal. More and more companies will continue to embrace remote work.
More and More Automation
Automation is a big part of digital transformation plans for many companies. One of the first things many companies will do when transforming in this fashion is to automate different processes.
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Not only does this make a business more efficient, but it can improve accuracy and free up a lot of employee hours to focus on more detailed tasks.
Companies of all shapes and sizes use automation to handle all sorts of mundane tasks from filing, invoicing, data entry, customer support tickets and more. Despite all of this, automation is still in its relative infancy. It is a very new technology, and more use cases for it are always being discovered. So in the future, companies who are digitally transforming will discover new and unique ways to harness the power of automation.
Providing a Personal Touch
One thing that has always been important in business is a personal touch. People want to feel appreciated, heard and understood, and not simply treated like an afterthought and just another customer. While some companies have done a good job at making online and virtual experiences personal, many others have failed.
Going forward, firms in all different industries will need to better incorporate personalization and customization into their digital transformation plans. You need to craft experiences that people can appreciate and provide different options for how customers communicate with you.
While it might not be the human touch some people are used to, a well-planned virtual experience can certainly be a positive one.
In conclusion, we hope this blog post has been able to show you what might be next in the world of digital transformation.
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