11 Questions to Ask Your IT Security Provider

As a business owner, you want to make sure that your company is as safe as possible. It means ensuring that all of your IT systems are up-to-date and protected from malicious viruses or other attacks.

One way to do this is by hiring an IT security provider for your business who will work with you on a customized plan. But before you hire anyone, there are 11 questions that every business owner should ask their prospective provider:

Here are a few of the questions that you must ask your IT security provider:

1)  Do you have experience in my industry?

Your IT security provider will be better able to protect your business when familiar with your industry. It would help if you ensured that the person or company you choose has specific knowledge about protecting companies in your field.

2)  What are your credentials?
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Your business needs to have reliable security services for every device you have in the company. You need to find out what kind of experience each candidate has with different devices so that you know which one will be best suited to protect your business’ systems. For example, if your firm runs an extensive network, it is essential to have a provider experienced in this area.

3)  How much do you charge per device?

In addition, you need to ask how much your potential IT security provider charges for each device they monitor. The best way to determine the cost of protection is by asking a prospective company how many devices they monitor as a standard practice.
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Once you know this, you can determine how much it will cost to protect your company’s devices.

4)  How do you obtain new methods and updates?

In addition, your business needs to make sure that it is getting the most innovative security products available on the market. Your IT security provider must stay current on the latest software updates and methods to protect devices to ensure that you are getting the best protection possible.

5)  How will you monitor my devices?

When determining if an IT security company is right for your enterprise, it is essential to know what monitoring they use. You need to make sure that your provider follows the recommended security protocol to protect your business. Make sure you ask potential providers if they will monitor devices both on and offline and if they use any third-party vendors who specialize in this area.
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6)  Who is your primary contact?

It would help if you also found out who would be working with your company daily. Once you have found an IT security provider, it is essential to have a central contact who will constantly communicate with your business to be aware of your protection status. Additionally, it is necessary to ask if this person has access to all of your information.

7)  What kind of service do you offer?

Your IT security provider should be able to provide round-the-clock access to your systems. Whether it’s via phone, internet, or remote monitoring software, security companies should give businesses the means to monitor their devices from anywhere at any time of day. You can them about different services that they offer like:

1. Managed security services:

This service provides a fixed fee per month along with a certain amount of security for each device.

2. Cloud-based solutions:

This types of service charges a monthly fee for each device that uses the cloud. It is more expensive than the managed security services but has additional features like real-time information on attacks and constant updating.
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3. On-site visits:

This security provider visits your premises to set up security for each device.

4. Emergency response protocols:

This service provides a company with immediate support and protection in the event of an incident or attack.

5. Business continuity planning:

If your company experiences a security crisis, this service will ensure that you can continue operating.

6. Vulnerability scanning:

It is an effective method for finding weak spots in your devices before potential hackers can exploit them.

7. Patch management:

Companies with badly outdated security systems will need constant protection against malware and other threats. This service keeps up-to-date on the latest security protocols and patches devices accordingly.

8. Ethical hacking:

It is a popular type of testing for companies who are looking to build their security system. It simulates an attack without compromising your systems, allowing you to create safeguards against future threats.

In addition, make sure that your business is getting a customized service plan. Since every business is different, you need to ensure that your company gets the right kind of protection.

8)  What are your policies on downtime?

Another crucial thing to ask about is what would happen if there were an outage or problem with one of your devices. Many businesses are open 24 hours a day, seven days a week, which means your IT security should provide this same kind of protection. Make sure that you are getting a service plan that has minimal downtime.

9) What is includes in your services?

When selecting an IT security provider for your business, make sure to ask what covers the monthly service plan. Some providers allow businesses the choice between using their equipment and having the company supply everything for them. Some services might also include regular maintenance and updates on your device.

10)    How do you back up my data?

Another essential element is to make sure that an IT security consulting Services Company backs up your business’ information. You want to make sure that your files are not only protected but that they are also kept off-site in case of any disaster or accident. Ask potential providers if they can back up your data, as well as where the information is stored.

11)  What are your payment options?

When looking for an IT security provider to help protect your company’s devices, you must find a business model with flexible ways of paying. Some companies use a flat fee structure, while others offer an hourly rate. Either way, you need to ensure that your company’s financial options are flexible enough to fit your needs.

Final Thoughts:

IT security is more important than ever before. Do you have the right provider? You deserve to know what your options are and how they can help keep you safe online. We have created this list of 11 questions to ask any potential providers so that you can get a better idea if they’re the best fit for your business or not.

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